Copyright © 2024. GVD markets All rights reserved.
FAQ
GVD Markets is committed to providing comprehensive transparency, sending transaction reports to customers every day, real-time deposit,
Confirm the execution of the gold withdrawal transaction, and submit the transaction record to the regulatory agency in strict accordance with the requirements of the rules.
1. How to transfer funds internally?
Internal transfers are available to all clients who have 2 or more accounts with the same name at GVD Markets. Please log in to the user center (CRM) to submit an internal transfer application. Before submitting the application, please ensure that the transfer account has sufficient funds available for the transfer. Please also note that internal transfers are only allowed between accounts with the same name, and only internal transfers between two trading accounts with the same name or transfers from agency accounts with the same name to trading accounts with the same name are allowed, and transfers from trading accounts to agency accounts are not allowed. After submitting an internal transfer application, GVD Markets will process it within 1-2 working days.
2. How to change the leverage ratio?
Please log in to the user center (CRM) to submit a leverage change application. Before submitting the application, please make sure that all positions in your account have been closed and settled. After receiving your application, GVD Markets will respond within 1-2 working days Internally processed. You will be notified by email once your application has been approved. The high leverage and low margin of foreign exchange trading may result in significant losses due to drastic changes in the price of foreign exchange trading contracts. Customers must always meet the minimum margin requirements for open positions, and it is the responsibility of each customer to monitor account balances and available margin balances from time to time. Once the minimum margin required to maintain an open position is insufficient, GVD Markets has the right to liquidate any or all positions in the customer's account.
3. What is a third party?
When remittance or withdrawal is made to the GVD Markets trading account, if the name of the bank account to which the funds are transferred out or transferred is inconsistent with the account name of GVD Markets, it will be regarded as a third-party remittance or third-party withdrawal. Such circumstances include (but are not limited to) the name of the bank account is inconsistent with the name of the GVD Markets trading account, the use of a company bank account to fund the GVD Markets personal trading account, the name of the check endorser for remittance is inconsistent with the name of the GVD Markets trading account wait. In order to comply with international anti-money laundering conventions, GVD Markets does not accept third-party remittances or third-party withdrawals under any circumstances.
4. How does GVD Markets ensure the safety of customers’ funds?
GVD Markets strictly enforces the customer fund isolation system, and all customer funds will be managed separately and stored in separate customer fund bank accounts. GVD Markets has ample assets and good management capabilities. GVD Markets strictly abides by regulatory requirements and has purchased professional liability insurance (PI insurance), which covers the company and customer funds. Even when the company has financial problems, customers can also get Full compensation to ensure the absolute safety of customers' funds deposited in GVD Markets. GVD Markets is committed to providing comprehensive transparency, sending transaction reports to customers every day, real-time deposit and withdrawal transaction execution confirmation.
5. Are there any fees related to withdrawals?
According to the Anti-Money Laundering policy, withdrawals from accounts without any transactions require an additional 2.5% handling fee, and the name of the bank account holder who receives the withdrawal must be the same as the name of the GVD Markets trading account holder.
6. When will my remitted funds arrive in my trading account?
The time it takes for the funds to arrive depends on how you send your money:
Deposit terminal (online banking): within 2 hours after acceptance.
Bank Wire: 3–5 business days to arrive.
UnionPay remittance: 2–3 working days to arrive.
Please note:
1) GVD Markets does not accept third-party remittances or withdrawals under any circumstances.
2) When handling international wire transfer business, your bank or intermediary bank will charge a small fee as a service fee. The specific amount depends on the bank you handle the business with. Please note that GVD Markets does not charge you any fees.
7. How do I fund my account?
GVD Markets provides you with three simple ways to realize your account capital injection needs:
1) Deposit terminal (online banking), arrive within 2 hours.
2) Bank wire transfer (accept USD, GBP, EUR, etc.), 3–5 working days to arrive.
3) By UnionPay remittance, it takes 2–3 working days to arrive.
8. How do I open a real account at GVD Markets?
To open a live account and trade at GVD Markets, you need to go through the following steps:
① Submit an account opening application;
② Review of account opening information;
③Account fund injection.
9. How do I know that my real account has been opened?
Once your live account application is approved, you will receive an email to the email address you provided when you submitted the account opening application, which will contain your account basic information and instructions on how to log in to the account.